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Refund Policy for Shapeways.io Training Programmes

Effective Date: 6th November

At Shapeways.io, we are committed to providing high-quality training programmes. We understand that circumstances can change, and we want to ensure that our clients are informed about our refund policy. Please read the following terms carefully.

1. Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your enrolment in our training programme within 14 days from the date of your purchase without providing a reason, provided that the training has not yet commenced.

2. Cancellation Procedure

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., a letter sent by post, fax, or email). You may use the cancellation form provided below, but it is not obligatory.

Cancellation Form:
[Client Name]
[Client Address]
[Email Address]
[Date]

To: Shapeways.io
89 Bickersteth Rd
London, SW17 9SH
Email: info@shapeways.io

I hereby notify you that I cancel my enrolment in the training programme:

Programme Name: [Insert Programme Name]
Order Number: [Insert Order Number]

Signature (if sent by post): _____________________
Date: _____________________

3. Refunds

  • Full Refund: If you cancel within the 14-day cooling-off period and before the training programme begins, you will receive a full refund of all payments made.
  • Partial Refund: If you cancel after the training programme has started but within the first 7,  you may be eligible for a partial refund of 50% of the programme fees. This applies only if the cancellation is made before the completion of the first module or session.
  • No Refund: No refunds will be issued for cancellations made after 7 from the start of the training programme.

4. Processing Refunds

Refunds will be processed within 14 days from the date we receive your cancellation request. Refunds will be issued using the same method of payment that was used for the initial transaction.

5. Provider Cancellation Policy

In the unlikely event that the Provider has to cancel or reschedule a training programme, clients will be offered:

  • A full refund of the fees paid, or
  • The option to transfer to a rescheduled programme.

6. Contact Information

For any questions regarding this refund policy or to request a cancellation, please contact us at:

Shapeways.io
89 Bickersteth Rd
London, SW17 9SH
Email: info@shapeways.io